Terms & Conditions

Information on resolving consumer disputes is available from the European Commission.

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Privacy Policy

I will only use your shipping, billing address and contact information to communicate with you about your order, to fulfill your order and for legal reasons (like paying taxes).

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

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Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

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Estimated shipping times

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

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​Refund and Cancellation

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders

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Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

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Payment Methods

- Credit Card

- PayPal

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Jewelry care — stainless steel
To clean your jewelry, simply use any moderate dish soap or hand soap and water. Gently wipe the stainless steel jewelry with the damp cloth until the piece is clean.

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Be sure that you have dried your jewelry after cleaning it with water and soap, or you will get delicate rinse spots which will cover up its natural shine.

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Immortalis crystal jewelry
Handle the crystals with care. Do not bathe or swim while wearing your Immortalis jewelry. Store it carefully in a dry jewelry box or soft pouch, separately from other pieces to protect the crystals.